Privacy Policy

This privacy policy explains how scarlet-orchard collects, uses, stores, and protects personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We may collect the following types of personal information:

• Name and contact details when you submit an enquiry form
• Email address for correspondence purposes
• Information about your property and project requirements
• Technical data such as IP address, browser type, and device information when you visit our website
• Usage data including pages visited and time spent on our site

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare fee proposals and project documentation
• To communicate with you about ongoing projects
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Your consent, which you provide when submitting enquiry forms
• Performance of a contract when you engage our services
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Project records may be retained for longer periods as required by professional regulations and insurance requirements. Enquiry data is typically retained for two years unless you engage our services.

Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Professional consultants engaged on your project with your knowledge
• Service providers who assist with our business operations under appropriate agreements
• Regulatory bodies or authorities when required by law

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, and regular security reviews.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. Should any transfer be necessary, we ensure appropriate safeguards are in place to protect your information.

Contact Information

For questions about this privacy policy or to exercise your data protection rights, please contact us at:

scarlet-orchard
47 Whitmore Lane
Oxford, OX2 6PL
United Kingdom

Email: [email protected]

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated through our website. This policy was last updated in January 2024.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection.